play exchange
play exchange
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This app is available for your device
play exchange
This app is available for your device
Contact
+91 2772176991
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the play exchange?
To log in, open the app and enter your registered mobile number. Verify the One-Time Password (OTP) sent to your phone to complete the login process. This secure method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection and wait for a strong signal. If you still don't receive the OTP after clicking "send," you can try again after some time or contact the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in, try using the same active phone number. If your phone number has changed, send your updated KYC documents via email to the customer support system to facilitate a smooth account transfer. This will help resolve the issue.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. This should allow you to log in and access the updated app without any problems. Once installed, you can start playing the newly updated app.
Q1: What is the minimum withdrawal amount in the play exchange?
In this app, you can withdraw a minimum of Rs. 100, which is higher than many other apps. Withdrawal is only possible for the money earned from gaming, and not for bonus amounts. This means you can cash out your actual winnings, but not any additional rewards or promotions.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit all your Know Your Customer (KYC) details within the app. This includes saving your Aadhar card, UPI information, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services can complete the process in as little as 30 minutes or as long as 3 hours. However, delays in payment processing may occur, requiring a wait of up to 24 hours. This can add uncertainty to the overall completion time of the process.
Q4: Why is the bonus balance not being withdrawn?
The bonus money can only be used for gaming purposes and cannot be withdrawn directly. Any winnings earned from playing games with the bonus amount can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To check the status of your withdrawal, go to the settings and review your transaction history. If your request is failing, don't worry, the money will be added to your wallet account within 24 hours. If you still encounter issues, you can reach out to their care centre for assistance.
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